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Kirmela / Tool 01
Experience Problem Map
A practical way to look beyond the interface and work through where an experience problem may actually be coming from before deciding what to fix.
Use the mapResources
Useful tools for making sense of difficult experience problems.
Kirmela resources are designed to help people ask better questions, make stronger sense of the evidence they already have and approach important product and experience decisions with more clarity.
How we think
Better decisions start with better questions.
Useful resources should help someone think differently about a real situation, not simply give them more information to read.
Kirmela tools and guides are built to help make an important question clearer, reveal what may be missing and support better judgement about what happens next.
Featured resources
Start with the question in front of you.
Use a practical tool when you need to work through a situation, or read a guide when you want to understand the thinking behind it.
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Kirmela / Guide 01
Before You Redesign
A guide to the questions worth answering before committing to a redesign, replacement or significant product change.
Read the guideHow to use Kirmela resources
Use them on the work, not around it.
Use a tool to work through a real question
Resources are designed to be applied to a product, journey, decision or problem you are already dealing with.
Use a guide to understand the thinking behind the question
Guides explain why a particular question matters and what can go wrong when it is skipped.
Use the output to improve the next conversation or decision
The value is not in completing the resource. It is in what becomes clearer because you used it.
From resource to application
Some questions need more than a tool.
A resource can help frame the problem. A workshop can help you work through it. Kirmela can also work directly with your organisation when the situation needs deeper evidence, judgement or hands-on support.
Resource Library
Use what helps. Ignore what doesn’t.
Kirmela resources are made to be useful on their own. You do not need to become a client to use them.
Ask about a resource